Every conversation in one place
A customer who texts, calls and books is one customer. The inbox keeps one thread per person, whichever way they arrived.
SMS, web chat and calls in one threadCall transcripts and summariesCall to quoted jobCampaigns with frozen recipientsSuppression and quiet hours
One thread per customer
- Inbound SMS, web chat messages and phone calls all land on the same customer record, with the workshop's own number as the sender.
- Calls are answered, transcribed and summarised, and a call can be turned into a quoted job without re-typing the customer or the vehicle.
- Opt outs are stored and enforced on every outbound message, not just on the campaign screen.
Outbound when it is worth it
- Campaigns freeze the recipient list and the rendered message at queue time, so editing a template tomorrow cannot rewrite what was already sent.
- Each message carries its own status and error, so one dead number does not stop a run.
- Review requests go out after the work, low scores route to a callback rather than the public review page.
What it replaces
The workshop mobile phone, a shared inbox and a spreadsheet of who was contacted.
Next
While you are here
See it with your own jobs in it
A demo takes half an hour and uses a real workflow: a booking, a job, an inspection and an invoice.